Half Moon, A RockResort, Offers Pre-Arrival Concierge Services

12 November 2014
(Rose Hall, Jamaica, November 2014) - In a bid to create unique vacation experiences for its guests Half Moon, Jamaica’s leading luxury resort located in Montego Bay offers guests a pre-arrival concierge service.
Half Moon’s pre-arrival concierge gathers guest preferences prior to arrival in order to create a customized itinerary that can include anything from pre-arranged tee times at the resort’s golf course, the newly-launched off-site excursions to the Blue Mountain or Stush In The Bush in the parishes of St. Andrew and St. Ann respectively, spa treatments at the award-winning Fern Tree Spa, dinner reservations at any of the resort’s restaurants or even a private dining experience for a special occasion such as a marriage proposal, birthday celebration or even a Bar Mitzvah. For these occasions the pre-arrival concierge with work hand-in-hand with the resort’s well-trained events team to execute the affair.
Additionally, through this programme guests can make special requests on items for their mini-bar, in-room amenities or any special dietary restrictions the resort will need to provide during a vacation. 
“Half Moon has always been noted for delivering exceptional customer service to all of our guests,” said Aram Zerunian Half Moon’s general manager. “The pre-arrival concierge takes the hassle of planning an eventful itinerary from a family. The concierge will do it all and provide the best recommendations for a memorable vacation.
To access the pre-arrival concierge, guests can follow the link on their digital confirmation letter or send an email to prearrivalconcierge@halfmoon.com. The programme is not limited to guests, but is available to travel counsellors who want to make arrangements on their clients’ behalf.
“One thing our guests can be assured of; their requests are not handled through a computer system that sends out automated responses.  All requests are received by very capable staff that personally attends to each request.  The pre-arrival concierge team then gets in touch with each guest with the final arrangements or to make any adjustments.  For us this is a very personal service and we have made every effort to ensure to maintain that warm hospitality for which Half Moon is known,” Mr. Zerunian said. 
To find out more about Half Moon’s Pre-arrival Concierge visit www.halfmoon.com or call them directly at 800-339-9728.

David Barber, dbarber@halfmoon.com
Diandra Shand, dshand@halfmoon.com
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About Vail Resorts, Inc. (NYSE: MTN)
Vail Resorts, Inc., through its subsidiaries, is the leading mountain resort operator in the United States. The Company's subsidiaries operate the mountain resorts of Vail, Beaver Creek, Breckenridge and Keystone in Colorado; Heavenly, Northstar and Kirkwood in the Lake Tahoe area of California and Nevada; Park City and Canyons in Utah; Afton Alps in Minnesota and Mt. Brighton in Michigan; and the Grand Teton Lodge Company in Jackson Hole, Wyoming. The Company's subsidiary, RockResorts, a luxury resort hotel company, manages casually elegant properties. Vail Resorts Development Company is the real estate planning, development and construction subsidiary of Vail Resorts, Inc. Vail Resorts is a publicly held company traded on the New York Stock Exchange (NYSE: MTN). The Vail Resorts company website is www.vailresorts.com and consumer website is www.snow.com.
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